Thank you for shopping at Nicole's Hair Studio! We want to ensure you are completely satisfied with your purchase. Please review our return policy below.

14-Day Return Period

You have 14 days from the date of purchase to initiate a return for a refund or exchange. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria

To be eligible for a return, the item must be unused and in its original condition, including the original packaging. Gift cards are non-refundable.

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed and credited to your original method of payment within 5 business days.

Return Address

Nicole's Hair Studio
2194 Queen St E
Toronto, ON M4E 1E6
Canada

Shipping Costs

You are responsible for shipping costs when returning items. Shipping costs are non-refundable. If you are shipping an item over $100, consider using a trackable shipping service or purchasing shipping insurance.

Late or Missing Refunds

If you haven’t received a refund after the specified time frame, please contact your credit card company and bank before reaching out to us at nicoleshairstudio@gmail.com.

Final Sale Items

Sale items on clearance are final sale and cannot be returned or exchanged. All gift cards are non-refundable and non-transferrable.

Exchanges

To initiate an exchange, email us at nicoleshairstudio@gmail.com, and return the item to the address provided above. We will get in touch with you when we receive the return and have shipped the exchange order.

Thank you for choosing Nicole's Hair Studio! If you have any further questions or concerns, please don't hesitate to contact us.