We want you to be happy and satisfied with your service. We do not offer refunds on services, but we are happy for the opportunity to make things right. If at any time you feel as though you would be better paired with another stylist, we will fully support and accommodate your decision. Our entire team is here to meet any and all of your needs at your discretion.
We offer full exchanges on all product purchases within 30 days of purchase. Educating you and ensuring your satisfaction is a vital part of our philosophy. We want you to have the products that best suit your needs. We encourage you to bring in any item that is not meeting your expectations, and we will be happy to exchange it for a more appropriate product. Please note that product credit can only be used towards other products, not services.
Please understand that our stylists’ time is valuable. If you miss your appointment without giving at least a 24-hour notice, you will be charged half the cost of the missed service(s). Failure to honour an appointment without any notice will result in a full service charge. These fees will be expected to be paid prior to future visits.
All pricing is based on time and product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing then we urge you to ask your stylist for pricing prior to your service.